For patients
Patient information
Everything you need before your visit to Wollert Dental—appointments, what to bring, payments, and aftercare.
Before you arrive
Your visit, step by step
A simple overview of what to expect—from booking through to follow-up—so you can feel confident and prepared.
1. Book your appointment
Choose a time that suits you and let us know the reason for your visit. If you have dental anxiety or specific needs, tell us when booking so we can plan extra comfort measures.
2. Arrive a few minutes early
Please arrive 10 minutes early to complete any paperwork. Bring your Medicare card (if applicable), private health fund details, and a list of current medications.
3. Examination and discussion
We’ll review your dental and medical history, assess your teeth and gums, and discuss your goals. If X-rays are recommended, we’ll explain why and obtain your consent first.
4. Treatment plan and next steps
You’ll receive clear options, estimated costs, and timing. We’ll answer your questions and help you decide what’s right for you—no pressure.
Prepare
How to get ready
A few simple steps can make your appointment smoother—especially if it’s your first visit or you’re coming in for treatment.
Medical history
Tell us about allergies, medications, and any medical conditions so we can tailor your care safely.
Comfort preferences
If you’re anxious, have a sensitive gag reflex, or prefer extra breaks, let us know—we’ll adjust the appointment to suit you.
Frequently asked questions
Quick answers to common questions about appointments, payments, and care.
What should I bring to my appointment?
Please bring your photo ID, Medicare card (if applicable), private health fund details, and a list of medications. If you have recent dental X-rays or referral letters, bring those too.
Do you accept private health insurance?
Yes. If you have private health cover, we can provide item numbers and receipts so you can claim with your fund. Coverage varies by policy—check with your insurer for exact benefits.
What payment methods do you accept?
We accept EFTPOS and major credit cards. If you’d like to discuss payment options for larger treatment plans, please contact us before your appointment.
I’m nervous about the dentist—can you help?
Absolutely. Let us know in advance and we’ll take things at your pace, explain each step, and focus on comfort. You can also bring headphones or a support person if that helps.
What if I have a dental emergency?
If you have severe pain, swelling, bleeding, or trauma, call us as soon as possible. We’ll prioritise urgent appointments and guide you on what to do next.
How often should I have a check-up and clean?
Most patients benefit from a check-up and clean every 6 months, but we’ll recommend a schedule based on your oral health and risk factors.